privacy policy

privacy

What is a Privacy Policy for?

This privacy policy is for this website https://infrastar.co.uk and governs the privacy of its users and visitors.

This policy sets out the obligations and requirements of users and of the website owner and details the way in which the owner processes, stores and protects user data.

What personal data we collect and why we collect it

Who We Are

Infrastar Limited, Avionics House Suite 7A, Kingsway Business Park, Newhaven Road, Quedgeley, Gloucester, GL2 2SN
Our email address is: info@infrastar.co.uk
Our website address is: https://infrastar.co.uk

What Data Do We Collect?

When filling out and submitting our online contact form, we will collect the following data:
• Name
• Email
• Telephone Number (optional)
• Company Name (optional)
• Subject
• Enquiry
The information will be stored and processed in order to proceed with correspondence with the
enquirer. Additionally, the information collected will be stored on locally hosted systems and
cloud services. For more information on our data storage, please contact us via
info@infrastar.co.uk

How Do We Collect Your Data?

You directly provide Infrastar Limited with most of the data we collect. We collect data and
process data when you:
• Register online or place an order for any of our products or services.
• Fill out and submit information via our Contact Us form.
• Voluntarily complete a customer survey or provide feedback on any of our message
boards or via email.
• Use or view our website via your browser’s cookies.

How Will We Use Your Data?
Infrastar Limited collects your data so that we can:
• Process your order and manage your account.
• Email you with special offers on other products and services we think you might like.
• Contact you to resume correspondence when a request has been submitted to us by you.

If you agree, Infrastar Limited will share your data with our partner companies so that
they may offer you their products and services.

• Westcon Comstor

When Our Company processes your order, it may send your data to, and also use the
resulting information from, credit reference agencies to prevent fraudulent purchases.

How Do We Store Your Data?

Infrastar Limited securely stores your data on secure cloud-based platforms. Our use of
secure cloud-based platforms abides by our Data Protection Policy, Acceptable Use Policy
and IT Usage Policy. All personnel associated with Infrastar Limited have restricted
access to data storage locations. Each user is supplied with the minimum access required
to carry out their job roles. Any elevation of privileges goes through a request process
and is assessed by management. All users have multi-factor authentication to access
information. Any personnel who lose a device in which they can access company data are
obligated to contact their IT manager as soon as possible. The IT management will then
block the users accounts to all features until the issues have been resolved.

Infrastar Limited will keep data that you have supplied to us for 5 years. Once this time
period has expired, we will delete your data by wiping it from our systems, formatting
and destroying any hard drives that are no longer in use (dependant on the classification
level of data stored on the devices) and shredding any documents related to your data.
This can also be done retrospectively by contacting us.

Infrastar Limited would like to send you information about products and services of
ours that we think you might like, as well as those of our partner companies.

• Westcon Comstor

If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Infrastar Limited from contacting you for
marketing purposes.

If you no longer wish to be contacted for marketing purposes, please contact
info@infrastar.co.uk stating you wish to not be contacted further with marketing
materials.

Infrastar Limited would like to make sure you are fully aware of all of your data
protection rights. Every user is entitled to the following:

The right to access – You have the right to request Infrastar Limited for copies of your
personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Infrastar Limited correct
any information you believe is inaccurate. You also have the right to request Infrastar
Limited to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Infrastar Limited erase your
personal data, under certain conditions.
The right to restrict processing – You have the right to request that Infrastar Limited
restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Infrastar Limited’s
processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Infrastar Limited
transfer the data that we have collected to another organization, or directly to you,
under certain conditions.

If you make a request, we have one month to respond to you. If you would like to
exercise any of these rights, please contact us at our email: info@infrastar.co.uk

Cookies

What Are Cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit https://allaboutcookies.org/

How Do We Use Cookies?

Infrastar Limited uses cookies in a range of ways to improve your experience on our website, including:
• Remembering your preferences
• Understanding how you use our website

What Types of Cookies Do We Use?

There are a number of different types of cookies, however, our website uses:
• Functionality – Infrastar Limited uses these cookies so that we recognise you on our website and remember your previously selected preferences. 
• Analytics – Infrastar Limited uses these cookies in order to track and monitor your engagement with and usage of the website, but will not store, save or collect personal information.

How to Manage Cookies
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorised as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyse and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies via the Cookie Notice.

CookieDescription
_gaThis cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gatThis cookie is installed by Google Analytics and is used to throttle the data request rate.
_gidThis cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.
cookielawinfo-checkbox-necessaryThe cookie is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-non-necessaryThis cookie is used to store the user consent for the cookies in the category "Non-necessary".
viewed_cookie_policyThis is a persistent cookie and is set for 365 days. It is used to remember whether the visitor has accepted the cookie policy.

Additional Information

Privacy Policies for Other Websites

The Infrastar Limited website contains links to other websites. Our privacy policy
applies only to our website, so if you click on a link to another website, you should read
their privacy policy.

Changes to our Privacy Policy

Infrastar Limited keeps its privacy policy under regular review and places any updates
on this web page. This privacy policy was last updated on 9th November 2020.

How to Contact Us

If you have any questions about Infrastar Limited’s privacy policy, the data we hold on
you, or you would like to exercise one of your data protection rights, please do not
hesitate to contact us.
Email us at: info@infrastar.co.uk

How to Contact the Appropriate Authority

Should you wish to report a complaint or if you feel that Infrastar Limited has not
addressed your concern in a satisfactory manner, you may contact the Information
Commissioner’s Office. Find the relevant information on how to contacts the Information
Commissioner’s Office here: https://ico.org.uk/

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all privacy and data protection laws which are effective in the UK to ensure the user’s privacy.

Use of Google Analytics

This website uses Google Analytics tracking software to monitor its visitors to better understand how visitors use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement with and usage of the website, but will not store, save or collect your IP address or any personal information.

Google’s privacy policy is linked here for further information [ https://www.google.com/privacy.html ].

External Links

Users are advised to adopt a policy of caution before clicking any external links found in this website (external links are clickable text / banner / image links to other websites). The owner of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owner cannot be held liable for any damages, loss or costs incurred directly or indirectly as a result of visiting any external links.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage with them with caution with regard to their own privacy and personal details. The owner of this website will never ask for personal or sensitive information through social media platforms and encourages users wishing to discuss sensitive details to contact them through direct communication channels such as by email or phone (or direct message).

Shortened Links in Social Media

The owner of this website through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy web addresses.

Users are advised to take caution and good judgement before clicking any shortened web addresses published on social media platforms by the owner of this website. Despite the best efforts to ensure only genuine web addresses are published, many social media platforms are prone to spam and hacking and so the owner of this website cannot be held liable for any damages, loss or costs incurred directly or indirectly as a result of visiting any site(s) accessed via shortened links.

We hope that you have found this policy useful and any related links on the page.

End of Privacy Policy.

Privacy Policy of Infrastar Limited – https://infrastar.co.ukinfo@infrastar.co.uk – a company registered in England.

Address:  
Infrastar Limited, Avionics House Suite 7A, Kingsway Business Park, Newhaven Road, Quedgeley, Gloucester, GL2 2SN

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